STATISTICS IN SERVICE QUALITY ASSESSMENT
Journal Title: Sport Mont - Year 2012, Vol 0, Issue 34
Abstract
For any quality evaluation in sports, science, education, and so, it is useful to collect data to construct a strategy to improve the quality of services offered to the user. For this purpose, we use statistical software packages for data processing data collected in order to increase customer satisfaction. The principle is demonstrated by the example of the level of student satisfaction ratings Belgrade Polytechnic (as users) the quality of institutions (Belgrade Polytechnic). Here, the emphasis on statistical analysis as a tool for quality control in order to improve the same, and not the interpretation of results. Therefore, the above can be used as a model in sport to improve the overall results.
Authors and Affiliations
Dragana Gardašević, Srđan Kružević
Effect of Ballistic Warm-up on Isokinetic Strength, Balance, Agility, Flexibility and Speed in Elite Freestyle Wrestlers
The aim of this study is effect of ballistic warm-up on isokinetic strength, balance and some parameters in male elite freestyle wrestlers. Thirteen elite freestyle wrestlers at the age of 20.15±2.11 yrs, with 174.54±7.1...
Understanding Media Consumption of Electronic Sports through Spectator Motivation, Using Three Different Segmentation Approaches: The Levels of Addiction, Passion, and Fan Identification
Electronic sports (eSports), or competitive video gaming, is a type of sport that has recently expanded its horizon from being a participatory sport to a spectator sport fueled by its wide popularity. In this regard, it...
PRE VEN CI JA SKA KAČ KOG KO LJE NA KOD OD BOJ KA ŠA
One of the most fre qu ent in ju ri es oc cur ring in vol leyball is evi dently yum per’s knee, which co uld se pa ra te player from prac ti ce and playing for se ve ral months. Be ca use oc cur ren ce of this syndro me...
DIAGNOSING OF BASIC AND SPECIFIC MOTORIC CAPABILITIES AT THE YOUTH OF THE BASKETBALL SCHOOL
In general the problematic of diagnosing basic and specific motor movement information of the basketball game in found in the works of a considerable number of world authors. In this work a youth population of an age gro...
REPETITIVE STRENGTH AMONG STUDENTS OF AGE 14
The study involved 82 male students of the primary school “Qamil Ilazi” in Kaçanik-Kosovo.Four movement tests, which test the repetitive strength, were conducted: 1. Pull-up, 2. Sit-Up, 3. Back extension, 4. Push-up.The...