Study on Servequal Gap Analysis and Quality Excellence in Travel Industry
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 3
Abstract
SERVQUAL Gap Analysis is important to measure the service quality in the organizations. The five SERVQUAL dimension are; Tangibles, Reliability, Responsiveness, Assurance, Empathy. SERVQUAL Gap Analysis made an attempt to “Study on SERVEQUAL Gap Analysis & Quality Excellence in Travel Industry”. Quality is considered as one of the essential figures in differentiation and excellence of services also, it is a premise of upper hand. So, its understanding, measuring, and creating it are imperative challenges for all well being administrations associations. The study deals about quality of services provided in Travel Industry and find the better strategies for providing better services to the customers (Passengers). The survey was done on 100 respondents of various travelers companies in Bangalore that have been collected through structured questionnaire. The data has been analyzed by utilizing one way ANOVA. The research findings states that Majority of passengers rated quality of services to be satisfactory in regard to Transportation Sector.
Authors and Affiliations
Dr. K. Thriveni Kumari
Keywords
Related Articles
- EP ID EP409898
- DOI 10.9790/487X-2003021924.
- Views 69
- Downloads 0
A Study on Employers Perception on the Engineering Graduates Employability Skills in Telangana State
.
A Study on Urban Consumer Perception towards Organic Food Products
Agriculture, worldwide has been in its natural and organic form from times immemorial but the industrial revolution and the ever increasing population paved way to green revolution which led to abnormal increase in the y...
Male versus Female Entrepreneurs - An Empirical Study
Entrepreneurs are the seeds and fruits of industrial development are greater opportunities to unemployed youth, increase the per capita income, higher the standard of living and increased individual saving, revenue to th...
Can Independence of The Board of Commissioners Improve The Earnings Quality? Evidence From Indonesia
This study aims to examine and explain whether the independence of the Board of Commissioners improve the earnings quality at listed companies on the Indonesia Stock Exchange (IDX). The earnings quality on this research...
Relationship model of Community Participation, Behavior and Waste Management Performance in Makassar Indonesia
The purpose of this research is to analyze the role of motivation factor of worker, community participation, community behavior and support of government policy toward performance of municipal waste management in Makassa...