The Effect Of Leadership Style On Work Motivation, Work Satisfaction And Performance Of Employees And Its Implication On The Quality Of I.A. Moeis Hospital
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 11
Abstract
The purpose of this research was to analyze and explain the influence of transformational leadership on work motivation, job satisfaction, the performance of employees and service quality. To analyze and explain the influence of transactional leadership on work motivation, job satisfaction, the performance of employees and service quality. To analyze and explain the influence of work motivation on job satisfaction, performance of employees and service quality. To analyze and explain the influence of job satisfaction on performance of employees and service quality. To analyze and explain the influence of performance on service quality of the I.A. Moeis Hospital. The design of this research was explanation research. The type of this research was observational research with cross sectional study design. The method was used to collect the data in this research was survey method. The population of this research was 420 of civil servants employees. In this research, the sample that was used slovin formula and the number of sample was 205 employees. This research used Structural Equation Modeling - Partial Least Square (SEM-PLS) approach to analyze the data. The results of this research could be concluded as follows: transformational leadership has a significant effect on the work motivation and job satisfaction, transformational leadership has no significant effect on the performance of employees and service quality. transactional leadership has a significant effect on the work, transactional leadership has no significant effect on job satisfaction, performance and service quality, work motivation has a significant effect on job satisfaction, performance and service quality. Job satisfaction has a significant effect on the performance and service quality. Performance has a significant effect on the service quality.
Authors and Affiliations
Sunarto Sugini, Sukisno S. Riadi, Sri Mintarti, Sugeng Hariyadi
Keywords
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