The Effect of Wadiah Product Quality Attributes on Customer Satisfaction: The Case of Jaiz Bank Nigeria Plc
Journal Title: International Journal of Research and Review - Year 2018, Vol 5, Issue 7
Abstract
Islamic banks offer services based on the dictates of Shari’ah law, which advocates for the system of banking void of oppression of any of the contracting parties through the abolition of interest (Ribaa). This study aims at investigating the level of customer satisfaction on one of the Islamic bank products (Wadiah) and to examine the relationship between the product’s characteristics and customer satisfaction. The study adopted the Kano theory of customer satisfaction using four characteristics of the products (perceived quality, Cost, Convenience and Compliance). The quantitative technique of data collection was adopted using a questionnaire to gather information from the customers of the Islamic bank, and Partial Least Square (PLS-SEM) was used in the data analysis. The results show that the satisfaction level of perceived quality of Wadi’ah product was found to be moderate, and the cost of maintaining Wadiah account has its satisfaction level as high, the result also show that customers were satisfied in using the Wadiah product with convenience, and in the case of compliance, the customers were satisfied that the activities in Wadiah were in line with the principles of Shari’ah.
Authors and Affiliations
Bashir Baba
Keywords
Related Articles
- EP ID EP481856
- DOI -
- Views 51
- Downloads 0
Elaborative Study of the Dosha-dushya in Aetiology of Prameha W.S.R. Kriya Sharir
Diabetes mellitus (Prameha) is also termed as silent killer and recently evidence of cases of insulin resistance and occurrence of side effects from prolong administration of conservational drugs. It has triggered the re...
Effectiveness of RED Intervention on Symptoms among Post Menopausal Women in Selected Villages at Nellore, Andhra Pradesh
Background: Menopausal is physiological process that happens to every woman as she attains late adult age. Awareness about menopausal problems and their management will help all women to cope up with the changing situati...
Parental View on Problems Faced By Them with an Adult with Intellectual Disability- A Study
Intellectual disability is a kind of disability which is lifelong. It has a major impact both on the children and their families. The learning characters of intellectual disability are that they learn very slow and forge...
Clinical Profile of Spina Bifida Cystica: Six-Year Review from a Regional Centre, in Nigeria
Background: Spina bifida cystica are the commonest congenital central nervous system anomalies compatible with life. Myelomeningocele can be associated with lifelong morbidity and mortality. Neural tube defects are abnor...
Cloud Based E-Consulting Service in Health Care Domain
With the development of cloud computing services, the number of users using its services has been increased drastically. In this paper, a novel approach is proposed for diagnosis and monitoring of patient’s health condit...