The employees’ opinion about top management at the Berlin Ltd. distribution
Journal Title: Manager Journal - Year 2014, Vol 19, Issue
Abstract
Top management which directs and controls the overall activity of the organization, in general, is responsible for planning and interpreting of the purpose of the organization for determining, its business strategy and its main policies˝(Emilian Radu 2004). One of the main problems facing commercial establishments offering commercial services is to find a way to differentiate the offer keeping in mind deal that these units dealing with services and whose main characteristic is intangibility. One of the ways standing out the offer is to make ensure that there are good quality services. This can not be obtained without the services of a highly motivated staff who understands the importance of their work in the smooth running of the enterprise.
Authors and Affiliations
Dan Pauna, Cornelia Tureac
Keywords
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