The Future and the Urban Bus
Journal Title: IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) - Year 2017, Vol 17, Issue 2
Abstract
: It investigates the strategic importance of using the best practices in the operational planning process, to achieve quality improvement and the expectation of time in the urban bus service. It is a case study of a pilot project implemented in São Paulo, with demonstration of qualitative and quantitative data. The model presented is based on the implementation of a Quality Program in a public organization, manager of services in public and urban transportation by bus. The theoretical foundations show different conceptions, in qualitative and quantitative research, and make a brief discussion about the underlying context of the service. The systemic approach used in the elaboration of the model masters a basic structure, presented, and can be used in the implementation processes of Quality Programs and Resource Optimization, in urban bus transportation. The conclusions are corroborated by qualitative and quantitative surveys, before and after. It presents as contribution, strategic planning as main instrument, and comprises three levels: corporate that deals with the sector of action and decisions for the different processes in the operation (management and operation), that itoperates;in the unit that make the decisions and that define the best way to carry out activities to reach the objectives; and functional aspects known as the decisions and actions elaborated by the areas of action: traffic engineering and transportation. These organizational levels should serve the same purpose in order to achieve the expected results successfully.
Authors and Affiliations
Me. Eduardo Facchini1, Willian Reginato Este2, Dr. Eduardo Mario Dias3
Keywords
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