The identity of quality management – chosen issues
Journal Title: Zarządzanie i Finanse - Year 2012, Vol 10, Issue 3
Abstract
The article tries to set the key ideas concerning quality management in the framework of terminology conventions proposed by some of the quality management leaders in Poland. It gave a chance to verify the ways of interpreting the definition of quality management. As the result they proposed to treat quality management as both: a generic function of a company and the concept of management. At the same time TQM was included in the group of management methods.
Authors and Affiliations
Piotr Rogala
Keywords
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