THE IMPACT OF LEADERSHIP ON CUSTOMER SATISFACTION
Journal Title: VADYBA - Year 2018, Vol 32, Issue 1
Abstract
The aim of this study is to demonstrate the relationship between the leadership styles, organizational performance, and customer satisfaction. The literature about the concepts were applied to a research on the employees and customers of a company in the hazelnut industry. The data was collected with a survey form that was complied from the related literature. The analysis of the data set showed that, the sub dimensions of the leadership behavior as goer attitude, strategic attitude, details focused attitude, and coordinator attitude have statistically significant and positive relationships with each other. Accordingly, goer behavior, strategic behaviors are associated with perceived organizational performance. By contrast, the details focused attitude and coordinator attitude do not have impacts on the perceived organizational performance. On the other hand, the dimensions, coordinator attitude, perceived organizational performance, and customer satisfaction are not significantly associated.
Authors and Affiliations
Kurtuluş Yılmaz Genç, Gökhan Karadirek
Keywords
Related Articles
- EP ID EP436452
- DOI -
- Views 68
- Downloads 0
DETERMINANTS OF DECISION-MAKING PROCESSES IN MANAGING INNOVATIVE ACTIVITY
This article concerns conditionality of decision-making processes in management of innovative activity. Basing on description of chosen aspects of decisions included in the literature on management sciences as well as se...
EKOLOGINĖS ŽEMDIRBYSTĖS SISTEMA LIETUVOJE: SERTIFIKAVIMAS, VADYBA, PLĖTRA IR PERSPEKTYVOS
Straipsnyje analizuojama dabartinė ekologinės gamybos būklė ir jos sertifikavimo sistema Lietuvoje. Lietuvoje yra viena sertifikacijos įstaiga VšĮ„Ekoagros“, kuri įkurta 1997 m. kovo 14 d., o jos steigėjais yr...
PROMOTION POLICY FEATURES OF HIGH GROWTH ENTERPRISES
growth rate of employees is more than 20 percent three years in a row. The attention of business promotion policy makers is focused on this type of business. In many states, a small group of fast growth enterprises crea...
AN INTERNATIONAL DIMENSION IN A REGIONAL UNIVERSITY: CHALLENGING ISSUES FOR JOINT PROGRAMME DEVELOPERS
Today‘s society is characterised by openness, globalisation, availability of the state-of-the-art technologies, ongoing creation of new knowledge and its pragmatic application. Rapidly developing integration and globalis...
HOW DOES ARTIFICIAL INTELLIGENCE AFFECT THE TOURISM INDUSTRY?
Technological innovations support increased efficiency in every industrial sector. Artificial intelligence (AI) is among the most important innovative solutions. Intelligence is measurable and clearly defined. The scienc...