The Impact of Quality on Satisfaction: Case Study of Mongolia Private Hospitals

Abstract

Quality of service is the most important indicator of patient satisfaction. The purpose of this study was to examine the impact of service quality on overall patient satisfaction in private hospitals in Ulaanbaatar, Mongolia. The study sample consisted of 69 patients who were selected from eight private general hospitals in Ulaanbaatar, Mongolia, using a sequential sample. Data analysis was performed using a t test, ANOVA and multivariate regression. This study found a close relationship between quality of service and patient satisfaction. About 45 of the differences in overall satisfaction are due to four aspects of quality of service. In terms of process quality, the waiting time for visits, receptions and operations should be reduced, and services should be provided as soon as possible. The need to strengthen the interpersonal aspects of care and communication skills of service providers should be emphasized. Uugantsetseg Davaadorj | Otgontsetseg Galindev "The Impact of Quality on Satisfaction: Case Study of Mongolia Private Hospitals" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-1 , December 2019, URL: https://www.ijtsrd.com/papers/ijtsrd29711.pdf Paper URL: https://www.ijtsrd.com/management/research-method/29711/the-impact-of-quality-on-satisfaction-case-study-of-mongolia-private-hospitals/uugantsetseg-davaadorj

Authors and Affiliations

Uugantsetseg Davaadorj | Otgontsetseg Galindev

Keywords

Related Articles

The Role of Entrepreneurship and Social Capital in Building the Sustainability of SMES in Indonesia

Each type of small and medium industry has different problems from one another, so that some can develop rapidly, but some are only able to survive and even some have to go out of business. The success and sustainability...

Social Media Marketing and Small Business

Today, we are in 21st century and people do not find time to come and interact with each other. Social media helps in connecting themselves with social networking sites through which now people can stay far and yet remai...

Prognosis of Theories of Intelligence in Counter Terrorism The Case of the Northwestern Nigeria

The Northern West part of Nigeria is faced with several security challenges that have threatened the existence of peace and security in the region. These threats to public safety and regional security have greatly underm...

Health Impact of Agricultural Activities on Female Workers A Theoretical Review

The production of agricultural products has been increased year by year in our country after the adoption of green revolution. It helps to reduce the shortage of food but with the excess usage of pesticides, insecticides...

Factors Affecting Self Reported Physical Disability Among Middle Aged Patients With Knee Osteoarthritis

Introduction : Identifying potential factors influencing the disability in patients with knee osteoarthritis is paramount for rehabilitation.Objectives : To determine the factors that contribute to the symptoms of knee o...

Download PDF file
  • EP ID EP685806
  • DOI -
  • Views 80
  • Downloads 0

How To Cite

Uugantsetseg Davaadorj (2019). The Impact of Quality on Satisfaction: Case Study of Mongolia Private Hospitals. International Journal of Trend in Scientific Research and Development, 4(1), -. https://europub.co.uk/articles/-A-685806