THE IMPACTS OF QUALITY MANAGEMENT ON CUSTOMER FOCUS IN THE BEVERAGES INDUSTRY
Journal Title: Proceedings on Engineering Sciences - Year 2020, Vol 2, Issue 1
Abstract
The role of quality management in the organizational spheres cannot be sidelined as it streamlines functional protocols of the firm. Multinational corporations specifically ensure eradication of shortcomings in terms of product quality and service. Specifically, multinational beverages companies in the Pakistani market are continuously striving to optimize quality bar for attaining competitive edge. The respective study focuses on the four contemporary quality management practices, and determines its effects on the customer focus - a sphere of Balanced Scorecard Approach. Organizational support has been also configured in this regard as it has the propensity to engage internal and external employees. The data of two hundred and sixty-two respondents was analyzed using Structural Equational Modelling (SEM) on SmartPLS. The focus remained to examine sequential path analysis of the proposed framework. The outcomes affirmed causality among the constructs.
Authors and Affiliations
Muddasar Ghani Khwaja, Saqib Mahmood, Ahmad Jusoh
Keywords
Related Articles
- EP ID EP678555
- DOI 10.24874/PES02.01.009
- Views 309
- Downloads 1
PROCESS CAPABILITY IMPROVEMENT FOR SWINGARM BORING OPERATION: A CASE STUDY
A swingarm is the most crucial component of modern motorcycles use to provide suspension, hold the rear axle firmly, manage load distribution and maintain the centre of gravity. Boring is one of the most critical operati...
SYSTEMATIC INVENTIVE THINKING (SIT): A METHOD FOR INNOVATIVE PROBLEM SOLVING AND NEW PRODUCT DEVELOPMENT
In the era of globalization and rapid technological changes, companies are required to develop new products and services frequently in order to maintain their position in the competitive market. Globalization is bringing...
ASSESSMENT OF THE RELATIVE IMPORTANCE AND RELATIONSHIPS OF PROJECT MANAGEMENT PRACTICES FOR THE CONSTRUCTION INDUSTRY IN NIGERIA
This study assessed the relative importance and relationships of the project management practices of construction companies in Nigeria. A total of 221 valid responses were received from the respondents from 250 questionn...
EMPLOYEE RETENTION IN MANUFACTURING UNITS
This study has been carried out in manufacturing sectors in and around Bangalore; data were collected from 177 employees from 6 manufacturing firms. The study reveals that retention intentions are more in female employee...
THE EFFECT OF MANAGEMENT (STYLE) ON COST OF QUALITY IN ENGINEERING PROJECTS
Management styles affect quality cost in the construction industry. Despite this, little has been done to counter the negative effects. This study investigated the relationship between management styles and the cost of q...