The Influence of Total Service Quality Strategy (TQS) and Pharmacy Service Quality on Patient Satisfaction and Patient Family Involvement in the Blud Pharmacy Installation at Tamiang Layang Regional General Hospital, East Barito Regency
Journal Title: International Journal of Current Science Research and Review - Year 2023, Vol 6, Issue 11
Abstract
The Influence of Total Service Quality Strategy (TQS) and Pharmacy Service Quality on Patient Satisfaction and Patient Family Involvement in the BLUD Pharmacy Installation at Tamiang Layang Regional General Hospital, East Barito Regency. This study aims to examine the influence of Total Service Quality Strategy (TQS) and Pharmacy Service Quality on Patient Satisfaction and Patient Family Involvement as intervening variables in the Family of Patients Installed in the BLUD Pharmacy Installation at Tamiang Layang Regional General Hospital, East Barito Regency. The population in this study was 118 people, data was taken from questionnaires distributed to respondents. Data were analyzed using SmartPLS Version 3. The results of the study explained that the Total Service Quality Strategy (TQS) had a positive and significant effect on patient satisfaction, Pharmacy Service Quality had a positive and significant effect on patient satisfaction, the Total Service Quality Strategy (TQS) had a positive and significant effect on patient family involvement, Pharmacy Service Quality has a positive and significant influence on patient family involvement, Patient satisfaction has a positive and significant influence on patient family involvement, patient satisfaction mediates the influence of Total Service Quality Strategy (TQS) on patient family involvement, Patient satisfaction mediates the influence of service quality pharmacy towards the involvement of patient families in the BLUD pharmacy installation at Tamiang Layang Regional General Hospital, East Barito Regency.
Authors and Affiliations
Marya Yully Cristine, Maria Anastasia, Sri Yunia Anizar, Sri Romiati, Abdul Kadir,
Keywords
Related Articles
- EP ID EP723539
- DOI 10.47191/ijcsrr/V6-i11-26
- Views 49
- Downloads 0
A Comparative Study on Increasing Post Harvest Shelf Life of Certain Fruits and Vegetables by Using Plants and Plant Products
Fruits and vegetable have their own self life. After harvesting, perishable fruits and vegetables that require combined afforts by growers, storage operators, processors, and retailers to maintain quality and reduce food...
Implementation of Strategic Management in Building Student Character in Education Institutions in Indonesia
The purpose of this research is to find out and analyze strategic management in realizing student character how student character is manifested and what are the obstacles and solutions in realizing student character. The...
Screening of Wheat Different Varieties against stripe rust (Puccinia striformis f. sp. tritici) in Baghlan Province-Afghanistan
Wheat strip rust is the most devastating fungal disease in the north Provinces of Afghanistan, causes heavy losses on this staple food crop for the last two years. Therefore, the experiment was carried out under field co...
Evaluation of the Quality of Reinforcing Bars on the Market in the City of Lubumbashi in DR Congo
This research highlights the evaluation of the chemical and mechanical quality of reinforcing bars on the Lubumbashi market including bars imported from South Africa (FA), Zambia (FZ) and those produced locally (FC ) by...
Safety Behavior Analysis in the Drilling Rig Site Operations of Pertamina Hulu Mahakam
PT Pertamina Hulu Mahakam is Indonesia national oil company that produce and operate gas and oil field in Mahakam, East Kalimantan Area. It spreads from swamp delta to shallow water offshore area. In 2022, the company op...