THE MEDIATING EFFECT OF PERCEIVED ETHICAL CLIMATE ON ORGANIZATIONAL COMMITMENT, TRUST AND TURNOVER INTENTION INTERACTIONS: A RESEARCH ON INSURANCE SECTOR
Journal Title: European Journal of Business and Social Sciences - Year 2016, Vol 5, Issue 1
Abstract
The purpose of this study is to analyze the effects of employees’ trust in leader, organizational commitment to turnover intention. The mediating effect of perceived ethical climate with regard to the relationship between the trust, commitment and turnover intention is also investigated. For this purpose, employees (N=717) were asked to complete a questionnaire, currently employed in insurance agents, located in Istanbul. The findings of the study reveal that employees that have confidence in their leader prefer to be less intentive on leaving their jobs. Furthermore, employees that are committed to their organizations either prefer to be less intentive on leaving their jobs. It is also found that, perceived ethical climate has a partial mediating effect on the interaction between the trust and turnover intention as well as the interaction between organizational commitment and turnover intention.
Authors and Affiliations
M. Şebnem Ensari| Department of Business Management Nişantaşı University Sadabad Kampüsü Hasbahçe Cad. No:88 Kağıthane İstanbul,Turkey muhteremsebnem.ensari@nisantasi.edu.tr, Melisa Erdilek Karabay| School of Banking and Insurance Marmara University Fahrettin Kerim Gökay Cad. İstanbul,Turkey merdilek@marmara.edu.tr*Corresponding Author: Tel: 0090 212 210 10 10
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