The Role of Attitude in Mediating the Influence of Perceived Usefulness on Intention to Use Nagari Mobile Banking
Journal Title: Journal of Economics, Finance and Management Studies - Year 2023, Vol 6, Issue 05
Abstract
The growth of the banking industry is increasing rapidly, this has resulted in increasingly intense competition between these banks. One of them is using mobile banking services. This Mobile Banking service is to answer the needs of society in the digital era to carry out a number of financial transactions for customers who want convenience. Where the use of technology in banking refers to the theory of technology acceptance model (Technology Acceptance Model or TAM) which is a model of acceptance of information technology systems that will be used by customers in the form of using mobile banking applications. This study aims to determine the role of attitude in mediating the effect of perceived usefulness on intention to use Nagari Mobile Banking (Case Study on Customers of Bank Nagari Main Branch). The population is all customers using Nagari Mobile Banking banking services at Bank Nagari Main Branch with a total sample of 100 people. The sampling technique used purposive sampling method. Data analysis using SEM-Partial Least Square (PLS). The results of the research are as follows, perceived usefulness has a positive and significant effect on customer attitudes in using Nagari Mobile Banking, perceived usefulness has a positive and significant effect on intention to use Nagari Mobile Banking, customer attitude has a significa nt positive effect on intention to use Nagari Mobile Banking, and Perceived usefulness has a significant positive effect on the intention to use Nagari Mobile Banking which is mediated by the customer's attitude.
Authors and Affiliations
Yofina Mulyati, Alvin Alfian, Asnimar
Keywords
Related Articles
- EP ID EP727028
- DOI 10.47191/jefms/v6-i5-02
- Views 53
- Downloads 0
The Role of Emerging Uses Technology-based in Accounting Information Processing (A Study of Property & Real Estate Sector in Indonesia)
Financial statements present the financial position and performance of an entity. The timeliness of submitting financial statements is crucial to make the decisions correctly. This research empirically tests the influenc...
Interpersonal and Informational Justices as Correlates of the Whistle-Blowers’ Intentions in Nigeria
This study examined whether interpersonal and informational justices are correlates of whistle-blowers’ intentions among selected local government areas in Delta State, Nigeria. In this study, two dimensions of organizat...
Eco-Tourism: Concepts and Application by Smart Rural Areas: Case Study in Trenggalek, East Java
Indonesia has a good tourist market, East Java is an island that has a very magnificent of tourism potential, then Trenggalek is particular as a tourist-magnet in South East Java. Several southern regions such as Trengga...
Effect of Financial Performance on Firm Value in Pharmaceutical Sub-Sector Companies on the IDX
The purpose of this study was to examine the impact of financial performance on firm value, with profitability being a moderator variable for firms in the pharmaceutical subsector. The data used in this study is pharmace...
Increasing Taxpayer Compliance Through Justice and Tax Knowledge
The purpose of this study was to determine the effect of justice and tax knowledge on individual taxpayer compliance at the North Malang Primary Tax Office. In this study, the population is personal taxpayers who are reg...