The role of e-governmenteffectiveness as leverage of E-service in public sector (Case study of Greater Amman Municipality)
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 11
Abstract
This study aimed to clarify the efficiency of E-government on providing E-service and tomeasure the satisfaction of the people in Greater AmmanMunicipality (GAM)with E- service.Therefore,the researcher revealed a study of 201 clients from (GAM). The investigation based onquestionnaire distributed to the sample.Collected data were examined bySPSS software. The technique that followed was ANOVA analysis. As a result, the study exposed that, the people of Amman are not satisfied with e-service provided by (GAM). This finding consistent with a fewer researches in the same area. In reality, the public administration slowly follow the growing up technology and IT, especially in the third world developing countries as Jordan.
Authors and Affiliations
Walid Hamad AL- Droubi
Keywords
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- EP ID EP416114
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