The Role of Organizational Citizenship Behavior (OCB) Based on Work Motivation and Servant Leadership on Employee Performance atBank Perkreditan Rakyat (BPR) in Sukawati District

Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 10

Abstract

Performance is one of the factors that influences the success of a company.Factors that influence performance achievement are ability factors and motivation factors. This research was conducted based on field phenomena which indicate inadequate employee performance, thought to be caused by weak work motivation, servant leadership and OCB. The research aims to analyze the influence of work motivation, servant leadership on OCB and employee performance. Associative causal research method with a sample of 120 BPR employees in Sukawati District. Data collection was carried out using a questionnaire. The data analysis technique used is SPSS and SmartPLS. The research results show that work motivation has a positive and significant effect on employee performance, servant leadership has a positive and significant effect on employee performance, work motivation has a positive and significant effect on OCB, servant leadership has a positive and significant effect on OCB, OCB has a positive and significant effect on employee performance, OCB can mediate the influence of work motivation on employee performance. OCB can mediate the influence of work motivation on employee performance. The conclusion of this research is that hypotheses 1 to 7 areaccepted. . Inthis research, the factors that have the greatest impact on improving employee performance at BPR in SUkawatiDistict are also known, so that management can optimize these factors to improve employee performance.

Authors and Affiliations

I Gusti Ngurah Bagus Harijuna , I Nengah Suardhika , I Nengah Aristana,

Keywords

Related Articles

Research on Factors Affecting the Compliance with the Law on Social Insurance of Non-State Enterprises in the Provinces and Cities of the Red River Delta in Vietnam

In this study, the authors proposed a model to study the influencing factors and determine the level and direction of the factors affecting compliance with the law on social insurance of non-state enterprises in Vietnam....

Digital Transformation in the Public Sector: Bibliometric and Systematic Review Analysis

Purpose: This article aims to analyze the evolution of digital transformation in the public sector as well as the trends, limits, and obstacles of this process. Method: Our bibliometric and systematic literature analy...

Factors Influencing Changes in the Rate of the National Currency and the Ways of Its Stabilization

This scientific article analyzes the influence of such factors as the growth rate of prices of gross domestic product, the growth rate of prices for goods, works and services during the year, the state of the foreign tr...

Can Foreign Ownership and Leverage Affect Tax Avoidance

A company in carrying out tax avoidance actions is influenced by management decisions and company ownership structure. Companies with a higher level of foreign ownership, then the determination of company policies from f...

Integration into Global Value Chains and Economic Performance of SMEs in the Beekeeping Sector

The objective of increasing productivity and therefore the wealth created by beekeeping SMEs remains at the heart of the debates. The aim of this paper is to analyze integration into global value chains on the economic p...

Download PDF file
  • EP ID EP749872
  • DOI 10.47191/jefms/v7-i10-40
  • Views 13
  • Downloads 0

How To Cite

I Gusti Ngurah Bagus Harijuna, I Nengah Suardhika, I Nengah Aristana, (2024). The Role of Organizational Citizenship Behavior (OCB) Based on Work Motivation and Servant Leadership on Employee Performance atBank Perkreditan Rakyat (BPR) in Sukawati District. Journal of Economics, Finance and Management Studies, 7(10), -. https://europub.co.uk/articles/-A-749872