Total Quality and Performance Productivity in Romanian Cooperative Banks
Journal Title: Revista Romana de Statistica - Year 2012, Vol 60, Issue 2
Abstract
In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the conditions involves in fulfilment of the imperatives of total quality programme of European credit institutions.
Authors and Affiliations
Liliana-Aurora CONSTANTINESCU, Adrian CONSTANTINESCU
Keywords
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