Total Quality Management Organizations role and support of employees
Journal Title: INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY - Year 2013, Vol 7, Issue 3
Abstract
Nowadays most of known organizations are obsessed with product and service quality since customer's orientation has been shifted from product & service price to its quality. Thus, most of the organizations are willing to adopt the TQM concept and processes in order to achieve their objectives, meet their customer's expectations and attain competitive advantage. TQM is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. In this paper we will highlight the organization role and the support of the employees to reach the maximum degree of the TQM. We will also describe some Asian TQM case studies in order to summarize the most important factors for successful TQM implementation.
Authors and Affiliations
Hossain Abdulrahman Alghamdi, Mohammed A. Alfarhan, Reda Samkari, Syed Hamid Hasan
Keywords
Related Articles
- EP ID EP654334
- DOI 10.24297/ijmit.v7i3.700
- Views 197
- Downloads 0
Composition of Advances in the District Central Cooperative Banks in Punjab
The Banking scene in India has undergone a tremendous change due to the Narsimham Committee recommendations since 1992 i.e. with the advent of the new economic policy. It emphasized shift from centralized planning to ind...
Lean Six Sigma in Africa: Fad or real solution of competitiveness?
Companies tend increasingly to turn to the so-called continuous improvement in order to improve their performance and thus enhance their competitiveness approaches. In times of crisis, the use of these approaches becomes...
FDI in Multi-brand Retailing in India: Comparative study with China
Retailing is the interface between the producer and the individual consumer buying for personal consumption. As such, retailing is the last link that connects the individual consumer with the manufacturing and distributi...
An investigation into role of Server Virtualization as a tool for sustaining competitive advantage and facilitating organization effectiveness-A conceptual analysis with reference to IT industry
This paper examines how VMware virtualization software reduces total cost of ownership (TCO) in server environments and provides almost immediate return on investment (ROI). It also demonstrates how Virtualization techn...
SOCIAL NETWORKING SITES AND CONSUMER ENGAGEMENT
The growth of the social networking phenomenon across the Internet led by social networking sites like Facebook, Twitter and LinkedIn etc. has altered the playing field for business and consumer marketers of all so...