Towards the Definition of Value-added Services for Citizens: a New Model for the Description of Public Administration Services
Journal Title: INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY - Year 2013, Vol 4, Issue 1
Abstract
The Italian Public Administration (PA) consists in a wide set of local authorities (i.e., regions, provinces and municipalities) providing services to citizens, each with its own administrative autonomy. Actually, it often happens that Italian citizens have difficulties in discovering and using services that they need in the course of their lifes. Several Italian initiatives, suchas the SMART (Services and Meta-services for smart e-Government) project, aim to simplify the interaction between Italian citizens and the PA trought the definition of value -added services. A value-added service (VAS) guides the citizen in the fruition of all services needed along a life event (e.g., the change of address). In this paper, we present a new version of the Italian Public Administration Service (IPAS) model defined for the description of PA services. We will show how the new model supports the description of concepts that simplifies the definition of VAS. A case study defined in the context of the SMART project will be presented.
Authors and Affiliations
Marco Castelli
Keywords
Related Articles
- EP ID EP654236
- DOI 10.24297/ijmit.v4i1.4635
- Views 145
- Downloads 0
Computation Of Binomial Option Pricing Model With Parallel Processing On A Linux Cluster
Binary Option Pricing Model (BOPM) is one approach that can be utilized to calculate the value of either call or put option. BOPM generally works by building a binomial tree diagram, also known as lattice diagram to expl...
The effect of E-Learning on Teachers' Motivation: A case study in Jeddah University
E-learning is defined as a learning tool that is supported by information and communication technology. In the last ten years, E-learning has become the key issue of universities all over the world and has a signif...
THE SOCIAL IMPACT OF PETRONAS OIL COMPANY ON THE ASPECT OF EDUCATION IN AL GARRAF OIL FIELD IN DHIQAR PROVINCE
As a matter of fact, the existence of the oil fields and the work of the oil companies in the residential areas have an impact on the style and standard of living of the local communities and the consequential change in...
A Literature Review of Mergers and Acquisitions
An extensive review of literature has been carried out in order to get a good understanding in the topic of Mergers and Acquisitions. Literature review has been done from books, journal, published papers etc.The issues c...
Performance Analysis of AODV Based Maximum Energy Level Routing in Ad-Hoc Networks
Advances in wireless communications have enabled the development of networks of a large number of small inexpensive, low-power multifunctional devices. These wireless Adhoc networks present a very interesting and challen...