TRANSPORTATION SERVICE SATISFACTION – CASE STUDY OF SHIPPING CONTRACTOR OF “AGRO-FISH” COMPANY1
Journal Title: ELECTRONIC JOURNAL OF POLISH AGRICULTURAL UNIVERSITIES - Year 2012, Vol 15, Issue 3
Abstract
Enterprises operating in the logistics services market are forced to solve many difficulties concerning this type of trading. First of all, it is crucial for them to determine the strategic and operational objectives, to maintain a competitive market. From the strategic point of view, the most important is to offer service on the highest level which allows to have the maximum revenue. The aim of this paper is to determine the level of clients satisfaction with the services provided by individual shipping company: "Raben Group Poland" which is the main shipping contractor of “Agro-Fish” – family company which products fish meal, fish oil and fodder. In the paper there are also point out the factors influencing this satisfaction. The research problem relates to customer service satisfaction and support evaluation of the system as a whole. The research was taken by the employer of Agro-Fish company in order to write master thesis, however it was not founding by the company.
Authors and Affiliations
Maria Parlińska , Aleksandra Górecka, Michał Misiejuk
Keywords
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