Understanding collaborative problem-solving on the move: A design science research journey
Journal Title: BAR: Brazilian Administration Review - Year 2020, Vol 17, Issue 1
Abstract
The emergence of globally distributed teams and the evolution of mobile technologies haveincreased the number of mobile knowledge workers (MKW). MKW are professionals who frequently work on the move, far from a fixed workplace, performing knowledge-intensive activities. MKWoften work alone, which leads them to face constant challenges in their work practices and difficulties to get timely knowledge to solve theirproblems alone. Still, little is known about how thecollaborative problem-solvingiscarried out in the MKW’scontext. To address this gap, weadopted the Design Science Research (DSR) as a research method, and weapplied activity theory (AT) and expansive learningas theoretical foundations tounderstand the MKW’scontext. We created an artifact—a method implemented via a mobile app—to support collaborative problem-solvingprocesses on the move, which allowed us to understand better how these processes occur, contributing not only toproblems resolutions but also toorganizational learning.
Authors and Affiliations
Rosemary Francisco, Amarolinda da Costa Zanela Klein
Keywords
Related Articles
- EP ID EP683769
- DOI https://doi.org/10.1590/1807-7692bar2020180145
- Views 216
- Downloads 1
Environmental Discourses in Organizations: the Case of a Brazilian Mobile Telecommunications Company
This paper examines the discourse configurations on the environmental theme in business organizations and its relevance to the understanding of the inclusion of ecological discourses in the discourses of organizational...
The Managerial Reduction in the Management Technologies Transposition Process to Public Organizations
This essay discusses the phenomenon of the implementation of technologies designed in the management business, with emphasis on relations with public organizations. It proposes a reflection on the concept of sociologic...
Is ISO 14001 Certification Effective? An Experimental Analysis of Firm Profitability
This paper examines the effect environmental management certification (ISO 14001) has on publicly traded Brazilian companies profitability. Signaling theory predicts that the certification serves to signal to society go...
Explaining transgressions with moral disengagement strategies and their effects on trust repair
When providing explanations for a transgression, the offender may use verbal statements based on moral disengagement strategies to mitigate the negative consequences of a trust violation. That is, the offender may try...
What Lies behind the Concept of Customer Relationship Management? Discussing the Essence of CRM through a Phenomenological Approach
Several authors and consulting firms show statistics indicating that at least 50% of all CRM projects fail. Some of them attempt to point out a list of factors in order to guarantee successful CRM implementation and ap...