The Effect of Brand Recognition on Service Recovery Journal title: European Journal of Business and Social Sciences Authors: Yin-Hui Cheng| National Taichung University of Education, Taiwan Subject(s): Economics, Management Science
Antecedents and Consequences of Consumer Trust in the Context of Service Recovery Journal title: BAR: Brazilian Administration Review Authors: Santos, Cristiane Pizzutti dos; Fernandes, Daniel Von der Heyde Subject(s): Business Administration, Educational Administration
Diagnosing the impact of retail bank customers’ perceived justice on their service recovery satisfaction and post-purchase behaviours: an empirical study in financial centre of middle east Journal title: Economic Research-Ekonomska Istraživanja Authors: Halil Nadiri Subject(s):
INVESTIGATING DISCREPANCIES BETWEEN E-SERVICES IMPLEMENTING OR NOT ISO 9001: CUSTOMERS’ OUTLOOK IN THE BACKDROP OF E-SERVICES IN CATALONIA (SPAIN) Journal title: International Journal for Quality Research Authors: Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus Subject(s):
INVESTIGATING DISCREPANCIES BETWEEN ESERVICES IMPLEMENTING OR NOT ISO 9001: CUSTOMERS’ OUTLOOK IN THE BACKDROP OF ESERVICES IN CATALONIA (SPAIN) Journal title: International Journal for Quality Research Authors: Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus Subject(s):
Constructing Repurchase Intention Prediction Model Based on PWOM/NWOM Effect and Service Recovery Considerations by Using BPNN Technique Journal title: Scholars Journal of Economics, Business and Management Authors: Kun-Lin Hsieh Subject(s):
A quantitative study in terms of the antecedents and outcomes of service recovery performance of the frontline employees of Mutual Trust Bank Limited Journal title: Scholars Journal of Economics, Business and Management Authors: Naheem Mahtab Subject(s):
The Effect of Service Recovery of Member’s Health Insurance (Jaminan Kesehatan Anggota- JKA) Towards Consumer Satisfaction in Sae Dairy Clinic Journal title: International Journal of Research and Review Authors: Fatma Dewi Mayasari Subject(s):
The Effect of Service Delivery Failures on Service Recovery: A Causal Study Journal title: International Journal of Academic Research in Business and Social Sciences Authors: Zulhan Othman, Mohd Salehuddin Mohd Zahari, Mohd Shahril Nizam Md Radzi, Tuan Ahmad Tuan Ismail, Hai... Subject(s):
The Influence of Empowerment, Rewards, and Training on Service Recovery Performance among Frontline Hotel Employees in Malaysia Journal title: International Journal of Academic Research in Business and Social Sciences Authors: Norhamizan Hamir, Issham Ismail, Mohd Salehuddin Mohd Zahar, Dahlan Abdullah Subject(s):
ASSESSING THE INFLUENCE OF SERVICE RECOVERY STRATEGIES ON DISTRIBUTIVE JUSTICE IN HIGHER EDUCATION INSTITUTIONS Journal title: Problems of Education in the 21st Century Authors: Steven K. Msosa, Jeevarathnam P. Govender Subject(s):
Investigation of Internet of Things Handover Process for Information Centric Networking and Proxy Mobile Internet Protocol Journal title: Mehran University Research Journal of Engineering and Technology Authors: Azana Hafizah Mohd Aman, Rosilah Hassan, Aisha-Hassan Abdalla Hashim, Huda Adibah Mohd Ramli Subject(s):
A temporal model of perceived control to explain service failures Journal title: BAR: Brazilian Administration Review Authors: Natalia Araujo Pacheco, Cristiane Pizzutti, Maggie Geuens Subject(s): Business Administration, Educational Administration
EXPLORING THE RELATIONSHIPS BETWEEN PERCEIVED JUSTICE AND SERVICE RECOVERY OUTCOMES BY MEANS OF PLS-SEM Journal title: Güncel Pazarlama Yaklaşımları ve Araştırmaları Dergisi / Journal of Current Marketing Approaches and Researches Authors: Onur ÖZTÜRK Ahmet Akif KARADAMAR Çağatan TAŞKIN Subject(s): Marketing
Building E-Loyalty Formed by E-Recovery Service Quality Mediated by E-Service Recovery Satisfaction and E-commitment on Online Travel Agent Customers in Indonesia Journal title: Journal of Economics, Finance and Management Studies Authors: Dian Artanti Arubusman, Farida Jasfar, Hamdy Hady, Robert Kristaung, Willy Arafah Subject(s): Economics, Banks and Banking, Marketing, Accounting, Management, Business, Finance
