A Comparative Study of Emotional Labour Practice in the Zimbabwean Services Industry
Journal Title: International Journal of Management Sciences - Year 2014, Vol 2, Issue 1
Abstract
This study sought to determine the levels of emotional labour practice in various service industries and also to make a comparison of that practice amongst major service industries in Zimbabwe. A total of 500 service employees serving as boundary spanners were surveyed. Collected data was analysed using ANOVA. The study found out that emotional labour practice is high in all major service sectors surveyed with the Hospitality and Tourism industry topping the list.
Authors and Affiliations
Mukucha Paul
Keywords
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