A Critical Evaluation on the Performance of Consumer Disputes Redressal commission in India
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 9
Abstract
Consumers are the backbone of an economy. Consumers are conscious of their rights in developed nations. But due to their poverty, illiteracy and lack of awareness of legal rights, the Indian consumers are being exploited. That necessitated the implementation a serious legislation, Consumer protection Act, 1986. Consumer Disputes Redressal Commission in its three tier form has been formed to register the complaints of the consumers and settle their claims. The present study critically evaluates the performance of the commission for the last 8 years using statistical techniques viz. standard deviation, mean and correlation coefficient.
Authors and Affiliations
Mrs. Elwin Paul Konattu, Dr. V. K. Sudhakaran
Keywords
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- EP ID EP412841
- DOI 10.9790/487X-2009044752.
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