Accountability of Community Public Service on Port Office and Authority of Port Ambon Class 1

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Accountability of Community Public Service on Port Office and Authority of Port Ambon Class 1

Journal Title: IOSR Journal of Humanities and Social Science - Year 2019, Vol 24, Issue 1

Abstract

The implementation of public services carried out by government officials, especially in the field of port services, is still felt not per the demands and expectations of the community, especially port users. The poor performance of public services is partly due to the lack of transparency and accountability in the delivery of public services. Therefore, public service must be carried out transparently and accountable, especially in this research is the accountability of port services because the quality of the performance of the civil service bureaucracy has broad implications in achieving public welfare. This study aims to (i) analyze the accountability of public services at the Ambon Class I Port Authority and Harassment Office; (ii) describe and explain the factors that support and inhibit the responsibility of public services at the Ambon Class I Port Authority and Harbormaster Office; (iii) find public service accountability models at the Ambon Class I Port Authority and Authority Office. The approach used is a qualitative approach with the type of research used that is explanatory. The object of study from this research is the organization, because of that, the level of analysis is the organization. Because in this study there are quantitative questions, the method used is a mixed method where the quantitative approach is less dominant because the dominant method is qualitative. The results revealed that the level of accountability of Port Public Service at the Ambon Class 1 Port Authority and Harbormaster Office measured by program accountability, professional accountability, legal accountability, and political accountability was good. Supporting and inhibiting factors for the responsibility of Port Public Services at the Ambon Port 1 Port Authority and Harbormaster Office are the existence of a clear institutional structure; 2) The apparatus of the Class 1 Port Authority and Harbormaster Office and Seen from the aspect of quality is considered sufficiently qualified; 3) Application of Inaportnet to integrate the port information system; 4) Incentives determine the motivation of people at work. The inhibiting factor of bureaucratic accountability in port services at the Ambon 1 Cls Port Authority and Harbormaster Office are: 1) multiple interpretations of the regulations on shipping and seaport, 2) Separation of the role of Regulators and Operators in the Port has not run optimally due to overlapping authority; 3) Paternalistic culture in bureaucratic life can be seen from the attitudes and behavior of subordinates towards superiors. In addition, the results of other studies indicate that the accountability model used is closer to the pattern of the old public administration.

Authors and Affiliations

Ignatius Joko Susanto, Rifdan . , Suradi Tahmir

Keywords

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EP ID EP442093
DOI 10.9790/0837-2401052938.
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