An analysis of the influence of implementation of quality management system on the response time of medical rescue teams
Journal Title: Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie - Year 2016, Vol 31, Issue 3
Abstract
This article is an attempt to evaluate the influence of an implemented quality management system on the functioning of medical rescue teams through determining the efficiency of providing medical help by ambulance teams. It presents the organisation and tasks of Emergency Medical Services System. A comparative analysis of acquired information and data for two consecutive years allowed us to make a conclusion that the 2014 implementation of the quality management system had an influence on the improvement of the quality of medical services provided by ambulance teams from five sub-stations of Emergency Medical Service in Żary. The study was conducted in the fourth quarter of 2015. The analysis concerned emergency response of rescue teams for a period of two years of services provided by Emergency Medical Service in Żary. The main research problems resulted from a large protected area, thus, a complex organisational structure and the number of emergency responses in the area of Żary and Krosno Odrzańskie poviats. An analysis of medical documentation served as a research method in this work. The authors were acquainted with the Quality Manual, the organisational structure of the dispatch centre, the ICT system and the documentation determining the level of education and preparation of the staff. The study covered the year 2013, so just before the implementation of the quality management system and 2014, when it was introduced. Information was collected in accordance with the following criteria: town/city, team type, urgency code, time of arrival to a place of a sick call, patient’s age, disease classification, ICT system, medical staff. A comparative analysis of the collected information and data for the two consecutive years allowed us to draw a conclusion that owing to the implementation of the quality management system in 2014, the process of cooperation and dispatching of the system resources improved considerably, which, in turn, resulted in a reduced time of undertaking interventions and increased the efficiency of rescue activities of emergency rescue teams.
Authors and Affiliations
Izabela Gabryelewicz, Edward Kowal, Dariusz Hochman
Keywords
Related Articles
- EP ID EP191345
- DOI -
- Views 70
- Downloads 0
Determinants of the innovation capacity of enterprises Malopolska region
The aim of this article is to present the concept of analysis aimed at evaluating the ability of innovative companies. The starting point for the estimation of the innovative potential of the surveyed companies, while th...
Fundamental causes of financial crisis
Economy conducted in reality is limited by fundamental laws. These laws include, among others, energy conservation principle, random and spontaneous growth of disorder and cost-effectiveness law. The first two laws canno...
Cultural relativism in economic ethics. case study – an example of a culture crash between Poland and Japan
The article brings up the issue of ethical relativism in the work and management context. It presents a case of Japanese company Sharp, which produces TVsets in Poland. Using this example of lack of rapport, we set out t...
Proces decyzyjny w organizacji. Podejście holistyczne
Podstawowym zadaniem zarządzania – zarówno z teoretycznego, jak i praktycznego punktu widzenia – jest identyfikacja, projektowanie i wdrażanie optymalnych decyzji zarządczych. W artykule poddano analizie współczesne meto...
Archaeological excavations on the route of the a4 motorway in west part of Małopolska region
Starting from 1996, the Krakowski Zaspół do Badań Autostrad Sp. jawna (The Krakow Team of Motorways Research general partnership) - established by three biggest Krakow institutions, which deal with archaeological researc...