An Examination of Relationship between Quality Municipal Services and Citizen Satisfaction in Malaysian Local Council, Batu Pahat in Perspective
Journal Title: Traektoriâ Nauki - Year 2017, Vol 3, Issue 5
Abstract
This study examines the relationships that exist between quality municipal service and citizen satisfaction. This paper is, therefore, an examination of Relationship between quality Municipal Service and citizen satisfaction in Batu Pahat, Malaysia. It argues that the constitutional mandate of local council in terms of “function performance” has not been translated into reality in many occasions. Hypothesis was postulated for the study. The methodology adopted is quantitative in nature, 100 questionnaires were administered and 89 were retrieved. Systematic random sampling technic was used to retrieve the respondents’ responses. This study applies SPSS statistical tests and AMOS version 23 and Structural Equation Modeling (SEM) software was used for further analysis. The relationship between these two constructs was then evaluated. The findings in this paper are that quality municipal services have direct effect on citizen satisfaction. The paper shows that, on average quality municipal service enhanced citizen satisfaction. The paper has developed valid and reliable constructs that can be used to measure the effect of quality municipal services on citizen satisfaction with municipal council service delivery. Thus, the paper concludes and recommends that municipal council must attempt to overcome the challenges that have by-passed their performance. The study recommends that there is needs for local municipal to strategies to makes the local council more robust for enhancing the lives of inhabitants and to foster good relationship between the management and local people in the study area. The study also gives recommendation to municipal council to strategies on other factors to enhance citizen welfare.
Authors and Affiliations
Muhammad Umar Bello, David Martin, Rozila Kasim, Muhammad Abubakar, Muhammad Akilu Umar
Keywords
Related Articles
- EP ID EP175374
- DOI 10.22178/pos.22-2
- Views 98
- Downloads 0
Кластерная модель организации социального партнерства в муниципальной сфере образования [Cluster model of social partnership in municipal education]
В данной статье рассматриваются модели образовательных кластеров, созданных на основе социального взаимодействия образовательных организаций и государственно-частного партнерства. Особое внимание уделяется способам созда...
Этические аспекты рекламы в борьбе за доверие потребителей [Ethical aspects of advertising in the struggle for consumer confidence]
В данной статье рассматриваются вопросы, связанные с этическими аспектами рекламной деятельности предприятия и их восприятие потребителем. Значимость исследования обусловлена, прежде всего, тем, что в современном мире ре...
Методи управління фінансовими ризиками [Methods of Financial Risk Management]
У статті досліджено сутність і природу фінансових ризиків, проведена їхня класифікація. Розглянуто особливості управління фінансовими ризиками і основні методи управління ними. Визначено шляхи компенсації ризиків. Доведе...
Harmful Damage of Enhanced Danger: Economic and Legal Aspects
The article is devoted to the study of the legal nature of liability for damage caused by the source of enhanced danger. The conditions and grounds for liability for damage caused by a source of enhanced danger are consi...
Розробка інформаційного забезпечення автоматизованої системи моніторингу стану промислової безпеки газотранспортної системи [Development of Information Support of the Automated System for Monitoring the State of the Gas Transportation System’s Industrial Safety]
The purpose of the article is to developing the information security of the automated system for monitoring the state of industrial safety of the gas transportation system within the framework of the safety management sy...