An Examination of Relationship between Quality Municipal Services and Citizen Satisfaction in Malaysian Local Council, Batu Pahat in Perspective
Journal Title: Traektoriâ Nauki - Year 2017, Vol 3, Issue 5
Abstract
This study examines the relationships that exist between quality municipal service and citizen satisfaction. This paper is, therefore, an examination of Relationship between quality Municipal Service and citizen satisfaction in Batu Pahat, Malaysia. It argues that the constitutional mandate of local council in terms of “function performance” has not been translated into reality in many occasions. Hypothesis was postulated for the study. The methodology adopted is quantitative in nature, 100 questionnaires were administered and 89 were retrieved. Systematic random sampling technic was used to retrieve the respondents’ responses. This study applies SPSS statistical tests and AMOS version 23 and Structural Equation Modeling (SEM) software was used for further analysis. The relationship between these two constructs was then evaluated. The findings in this paper are that quality municipal services have direct effect on citizen satisfaction. The paper shows that, on average quality municipal service enhanced citizen satisfaction. The paper has developed valid and reliable constructs that can be used to measure the effect of quality municipal services on citizen satisfaction with municipal council service delivery. Thus, the paper concludes and recommends that municipal council must attempt to overcome the challenges that have by-passed their performance. The study recommends that there is needs for local municipal to strategies to makes the local council more robust for enhancing the lives of inhabitants and to foster good relationship between the management and local people in the study area. The study also gives recommendation to municipal council to strategies on other factors to enhance citizen welfare.
Authors and Affiliations
Muhammad Umar Bello, David Martin, Rozila Kasim, Muhammad Abubakar, Muhammad Akilu Umar
Keywords
Related Articles
- EP ID EP175374
- DOI 10.22178/pos.22-2
- Views 85
- Downloads 0
Компетентність персоналу підприємства як фактор підвищення ефективності виставково-ярмаркової діяльності підприємства [The Personnel Competence as a Factor of Increasing the Efficiency of Exhibition and Fair Activity of the Company]
Статтю присвячено теоретичному обґрунтуванню значення персоналу підприємства для забезпечення ефективності ярмарково-виставкової діяльності. На основі аналізу, узагальнення й систематизації наукових джерел висвітлено осн...
Агрегация данных для формирования производственных решений на промышленных предприятиях с использованием онтологических систем [Data aggregation for the formation of manufacturing solutions for industrial enterprises using ontology systems]
Рассмотрены вопросы использования средств онтологического инжиниринга при создании информационных структур для агрегированного хранения больших объемов разнородных данных о состоянии производства, а также возможности при...
Вдосконалення передзмагальної підготовки юних борців вільного стилю [The improving of precompetitive training of freestyle young wrestlers]
Автором досліджений вплив передзмагального і передстартового стану юних борців вільного стилю на тактико-технічні показники їх змагальної діяльності. Доведена доцільність застосування індивідуалізованого комплексу педаго...
Evidence of Municipal Awareness as a Construct for Enhancing Citizen Satisfaction in Municipal Council of Malaysia
This research study critically analysed the existing literature on municipal awareness relevancy of Municipal councils’ service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the...
Аналіз стану мережі закладів ресторанного господарства адміністративних районів міста Харкова [Analysis of the State of the Network of Restaurant Facilities in the Districts of the Kharkiv City]
The analysis of the state of the network of restaurants in the regions of Kharkiv (Ukraine) based on the data from 2014-2017 years has been carried out. The dynamics of such characteristic indicators of the network as th...