ANALISIS STRATEGI HUMAS PDAM KOTA TERNATE DALAM PENANGANAN KELUHAN DAN KOMPLAIN WARGA KECAMATAN KOTA TERNATE UTARA DAN KOTA TERNATE TENGAH TERHADAP DAMPAK EKSPLOITASI SUMBER MATA AIR AKE GAALE
Journal Title: INFORMASI - Year 2016, Vol 46, Issue 2
Abstract
Based on the results of research, Public Relations of water supply company Ternate city in complain handling Ake Gaale water source, they perform of internal an external function. Public Relations of water supply company Ternate city excecutes four important steps started fact finding and defining the problem, planning and programming, action and communication, and evaluation. In the evaluation step, Public Relation of water supply company Ternate city found that each of the programs was not effectively done. Alternative step taken by Public relation was engaging the Government of Ternate to be involved in the follow-up meeting about problems at Ake Gaale water source, as well as the presence by Government of Ternate also intended to be a mediator in the mediation process between water supply company Ternate city and residents of Sangaji that failed to build their communication each other. Berdasarkan hasil penelitian, aktivitas Humas Perusahaan Daerah Air Minum (PDAM) Kota Ternate dalam penanganan keluhan dan komplain terkait permasalahan sumber mata air Ake Gaale, menjalankan peran dan fungsinya secara internal dan eksternal. Dalam prosesnya, Humas PDAM Kota Ternate menjalankan empat langkah penting yang di awali dari pengumpulan fakta dan mendefinisikan masalah, perencanaan dan program, aksi dan komunikasi, serta evaluasi. Pada tahap evaluasi, Humas PDAM Kota Ternate menemukan fakta bahwa setiap program yang dijalankan tidak berjalan efektif. Langkah alternatif yang diambil Humas PDAM Kota Ternate adalah mengajak Pemerintah Kota Ternate untuk terlibat dalam rapat tindak lanjut permasalahan sumber mata air Ake Gaale, serta kehadiran Pemerintah Kota Ternate juga diperuntukkan menjadi mediator dalam proses mediasi antara PDAM Kota Ternate dan warga Kelurahan Sangaji yang dianggap gagal dalam membangun komunikasi bersama.
Authors and Affiliations
Mutia Dewi, Laily Wahyuni Djalaluddin
Keywords
Related Articles
- EP ID EP223991
- DOI 10.21831/informasi.v46i2.10600
- Views 68
- Downloads 0
BAHASA ISYARAT INDONESIA SEBAGAI BUDAYA TULI MELALUI PEMAKNAAN ANGGOTA GERAKAN UNTUK KESEJAHTERAAN TUNA RUNGU
This research try to investigate the using of language by deaf. The theory used in this research is the theory of Phenomenology Schutz. This research used constructivism paradigm with Phenomenology as the kind of researc...
PERAN TEKNOLOGI KOMUNIKASI DALAM INTERAKSI AYAH DAN ANAK STUDI KASUS: INTERAKSI AYAH DAN ANAK MELALUI SMARTPHONE
Function of a father is to support the finance of his family, while the mother functions as a nurturer for the child. A father that works full time will have his interaction with his child diminished. On the other side,...
PERAN HUMAS DALAM MENINGKATKAN LOYALITAS STAKEHOLDERS UNIVERSITAS AHMAD DAHLAN
Universitas Ahmad Dahlan (UAD) have formed the public relations as liaison to outsiders (spokesman). With the UAD’s Public Relations, expected various public interest and the interests of the organization can run togethe...
MARJINALISASI (PUBLIK) AKTIVIS DALAM LITERATUR PUBLIC RELATIONS
Activism can involve an individual or a collection of a few people. The practice of activism is often perceived as negative and destructive actions. In the literature of public relations, we will discover how the activis...
THE NARRATION OF DIGITAL LITERACY MOVEMENT IN INDONESIA
This article aims to analyze the digital literacy movement in Indonesia and its determinant using the narrative approach. Empirical research is carried out with qualitative content analysis methods. The primary data of t...