Analysis of Telecommunication Data: Call Drop
Journal Title: International Journal for Research in Applied Science and Engineering Technology (IJRASET) - Year 2016, Vol 4, Issue 4
Abstract
Today, cellular phones are the most commonly used wireless technology. Cellular phones are so common that it can be seen in everyone’s hand whether it is old, young or teenagers. It is used for communication with each other at distant places, messaging each other and downloading and uploading data on the internet. Sometimes users faces some problems in communications like termination of call in between of communication, wrong connections, etc. which have an impact on the Quality of Service (QoS) of the mobile subscribers. Of the numerous QoS parameter call drop i.e. any unexpected call termination of a mobile call before the caller party or the called party hang up the call. Users are sensitive towards the call drop than call blocking at the beginning of the call. It is a matter of concern for telecom industry as nothing is more important than customer satisfaction. Today call drop is such a big issue that TRAI (Telecom Regulatory Authority of India) has decided to charge service providers 1 Indian rupee per call drop occur. It is the responsibility of the telecom service providers to improve their infrastructure to minimize the effect of call drop and provide quality services to their customers.
Authors and Affiliations
Pradeep Singh Rana, Navin Trivedi, Vikas Singh, Yashwant Sinha
Keywords
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