Analysis of the quality of services in university centers
Journal Title: Universidad, Ciencia y Tecnología Journal - Year 2021, Vol 25, Issue 108
Abstract
In this work, the level of perception of students about the quality of service in university centers was analyzed. For this, 684 undergraduate students from a randomly chosen study program participated, to whom a scale was applied that attempts to calculate what is expected of the educational service. It was found that the level of perception is acceptable with a tendency to be good on the quality of the service provided by the university, no statistically significant differences were found according to the student's occupation, however, if differences were found according to gender and center of studies evaluated. Therefore, the quality of the service accepted by the university student is reflected in the physical aspect, the modernization and the equipment, specifying that the administrative personnel must be better trained to provide adequate customer service.
Authors and Affiliations
Ceballos Bejarano Ferdinand Eddington; Rojas Nina Jorge Eloy; Cuba Pacheco Luz Gabriela; Medina Gámez Kristhian Pattrick; Velazco Gonzales Alfredo Ruitval
Keywords
Related Articles
- EP ID EP694095
- DOI https://doi.org/10.47460/uct.v25i108.427
- Views 211
- Downloads 0
Occupational risks in public cleaning personnel during Covid-19
The results of a study based on the analysis of the occupational risks to which public cleaning personnel are exposed during the Covid-19 events are presented, taking into account the socio-labor characteristics. 212 emp...
Assessment of the physical properties of pet and wood as an alternative for use in mining fortification
This work aims to determine if recycled polyethylene terephthalate (PET), with the addition of fine aggregates (sand), is an effective alternative to the use of wood, in fortification structures in small underground mini...
Integration of quality approaches to improve management practices in an automotive technical service
The objective was to design improvement proposals for a vehicle maintenance and repair service that has the concession of an international automobile brand. The methodology mainly considered the contributions of the Chil...
University teacher leadership and academic performance
The purpose of the research was to determine the relationship between the leadership style of the teachers and the academic performance of the students of the IV cycle of the Faculty of Hotel and Tourism Administration o...
Factors that affect the implementation of rapid prototyping in furniture design companies in Quito, Ecuador
Factors that prevent the implementation of rapid prototyping techniques are presented that have an impact on companies dedicated to furniture design in Ecuador. To establish these factors, a field analysis was carried ou...