Analysis of the quality of services in university centers
Journal Title: Universidad, Ciencia y Tecnología Journal - Year 2021, Vol 25, Issue 108
Abstract
In this work, the level of perception of students about the quality of service in university centers was analyzed. For this, 684 undergraduate students from a randomly chosen study program participated, to whom a scale was applied that attempts to calculate what is expected of the educational service. It was found that the level of perception is acceptable with a tendency to be good on the quality of the service provided by the university, no statistically significant differences were found according to the student's occupation, however, if differences were found according to gender and center of studies evaluated. Therefore, the quality of the service accepted by the university student is reflected in the physical aspect, the modernization and the equipment, specifying that the administrative personnel must be better trained to provide adequate customer service.
Authors and Affiliations
Ceballos Bejarano Ferdinand Eddington; Rojas Nina Jorge Eloy; Cuba Pacheco Luz Gabriela; Medina Gámez Kristhian Pattrick; Velazco Gonzales Alfredo Ruitval
Keywords
Related Articles
- EP ID EP694095
- DOI https://doi.org/10.47460/uct.v25i108.427
- Views 204
- Downloads 0
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Analysis of the quality of services in university centers
In this work, the level of perception of students about the quality of service in university centers was analyzed. For this, 684 undergraduate students from a randomly chosen study program participated, to whom a scale w...