Managing emotions by women soldiers

The article refers to the study of emotional intelligence in women performing military career in Poland. Sociological and psychological research is increasingly pointing to an important role of emotions in the operation...

A SENSE OF EFFICIENCY AND PROACTIVE BEHAVIOURS OF YOUNG PEOPLE IN THE CONTEXT OF CAREER PLANNING

This paper focuses on the issues of young people’ proactivity and self-efficacy of young people making the transition from the studies onto the employment market, in the context of career planning. These issues are espec...

Customer service – the basis for company market success

What becomes the key to success for many companies is skills in satisfying customer needs and requirements. In such a case, customer service may constitute a vital element differentiating a particular company offer from...

Zarządzanie komunikacją w projektach

W artykule podjęto problem systematyzacji i integracji procesu komunikowania się w projektowaniu i w zarządzaniu projektami. Podstawę do analizy zakresu i formy komunikacji stanowiły wybrane metodyki oraz narzędzia zarzą...

Manager in the role of intervene in crisis situation – selected personality traits, skills and communication competences