Conception of Public Service Participants as Service Quality Assessors: Citizen-Customer
Journal Title: Jaunųjų mokslininkų darbai - Year 2010, Vol 29, Issue 4
Abstract
The aim of the article is to analyze the conception of public service participants as quality assessors on the basis of a citizen-customer participation in public services perspective. The paper gives an overview of the public service characteristics and specific service users roles as “citizens” and “customers” in public services; the definition of the public service participants as quality assessors is examined and their suitability for participation in public services is evaluated as well.
Authors and Affiliations
Edita Stumbraitė-Vilkišienė
Keywords
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- EP ID EP108016
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