Conception of Public Service Participants as Service Quality Assessors: Citizen-Customer
Journal Title: Jaunųjų mokslininkų darbai - Year 2010, Vol 29, Issue 4
Abstract
The aim of the article is to analyze the conception of public service participants as quality assessors on the basis of a citizen-customer participation in public services perspective. The paper gives an overview of the public service characteristics and specific service users roles as “citizens” and “customers” in public services; the definition of the public service participants as quality assessors is examined and their suitability for participation in public services is evaluated as well.
Authors and Affiliations
Edita Stumbraitė-Vilkišienė
Keywords
Related Articles
- EP ID EP108016
- DOI -
- Views 95
- Downloads 0
KULTŪRINIAI VEIKSNIAI KAIP NEPAPRASTŲJŲ SITUACIJŲ VALDYMO IŠŠŪKIS
Straipsnyje analizuojamos su nepaprastųjų situacijų valdymu susijusios kultūrinės problemos. Straipsnio tikslas – įvertinti kultūrinius veiksnius kaip nepaprastųjų situacijų valdymo iššūkį. Keliami šie uždaviniai: aptart...
SOCIAL CONTEXT OF LITHUANIAN ACADEMIC STUDIES: STUDENTS’ POINT OF VIEW
The inquiry covered all the study areas, included in the Study Fields’ Classification List by the Lithuanian Ministry of Education and Science. In this paper the overview of Lithuanian students’ point of view concerning...
COMPUTER VISION METHODS RESEARCH AND APPLICATION IN AUGMENTED REALITY SYSTEMS
Augmented reality is a widely used visualization technique in various application fields which usually tracks artificial objects, for instance, markers that let users add 3D virtual content into the real world. The main...
Parents’ Attitude Towards Cooperation Among Participants in Education in Enhancement of Students’ Motivation for Engagement into Informal Musical Activities
The obtained results reveal that parents consider the cooperation among participants in the process of informal education being more sincere, closer, and more tailored for each individual child, success of his musical ac...
Personalo kaitos mažinimo galimybių tyrimas