Consumers’ perceptions on urban water services and connection to sustainable behavior
Journal Title: Aquaculture, Aquarium, Conservation & Legislation - International Journal of the Bioflux Society - Year 2013, Vol 6, Issue 2
Abstract
The paper presents the results of a survey on urban consumers of tap water and public water services. We discuss seven types of awareness and perceptions an their connexion to sustainable behavior: consumers’ awareness of water company (1) name, (2) location and (3) services delivered, their evaluation (4) of the the water-sewerage network state and (5) of its importance, their evaluations (6) of the overall tap water quality and (7) of the importance of water quality. Results of the research show that: water company name is known by two thirds of the subjects; location by one third; supply of drink water is the best known service and raw water treatment is the least known one; the evaluations given to water-sewerage network state and tap water quality are predominantely positive, but there is place for improvements; almost all customers consider these two aspects important and very important, which will make them sensitive to changes.
Authors and Affiliations
Dacinia Petrescu
Keywords
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