CRITICAL SUCCESS FACTORS FOR IMPLEMENTING LEAN PRACTICES IN IT SUPPORT SERVICES
Journal Title: International Journal for Quality Research - Year 2012, Vol 6, Issue 4
Abstract
Many studies have been done to identify the critical success factors (CSFs) in for successful lean implementation in the manufacturing firms. But, till date, no systematic study has been done to identify the CSFs from the perspective of lean implementation in IT support service sector. This paper aims to address this area. A detailed literature review was undertaken to identify CSFs for lean implementation in manufacturing and services context and to consider their applicability to the IT support services sector. This paper is based on a conceptual discussion of CSFs as applied to the IT support services sector. The authors proposed a set of CSFs which is believed to be suitable for IT support service enterprises. The relevance of CSFs will need to be tested and qualitative research is needed to inform further work. The proposed CSFs are aimed at being useful to IT support services sector as a guideline, so as to ensure a positive outcome of the lean implementation process in IT support services sector.
Authors and Affiliations
Goutam Kumar Kundu, Murali Manohar
Keywords
Related Articles
- EP ID EP254014
- DOI -
- Views 81
- Downloads 0
IMPACT OF QUALITY AND SAFETY PRODUCT ON COMPETITIVENESS
This work should indicate how an integrated approach to continuous improvement of quality and safety of products affecting the competitiveness goals as product and company. The impact of Quality Management System (QMS) a...
Quality Management Systems In Specifical Servicies In Slovak Republic
The paper analyses the approaches to implementation and improvement of services quality in the area of human medicine in Slovak health-service institutions.
COMPARATIVE ANALYSIS OF TECHNOLOGY PUSH STRATEGIES INFLUENCING SUSTAINABLE DEVELOPMENT IN MANUFACTURING INDUSTRIES USINGTOPSIS AND VIKOR TECHNIQUE
The objective of study is to analyze the significance of various Technology Push (TP) strategies affecting sustainable development in Indian manufacturing organizations. An extensive survey of 92 companies has been execu...
GENERAL CONSIDERATIONS ON REGULATIONS AND SAFETY REQUIREMENTS FOR QUADRICYCLES
In recent years, a new class of compact vehicles has been emerging and wide-spreading all around Europe: the quadricycle. These four-wheeled motor vehicles, originally derived from motorcycles, are a small and fuel-effic...
PROCEDURES FOR SEISMIC CHARACTERIZATION OF TRADITIONAL AND MODERN WOODEN BUILDING TYPES
The paper analyzes different wooden buildings types used in past and nowadays to realized low-rise and mid-rise timber structures from the seismic point of view. A preliminary overview about the procedures prescribed by...