ICT PENETRATION IN BULGARIAN ENTERPRISES STATE OF THE ART AND TRENDS
Journal Title: Knowledge International Journal - Year 2016, Vol 26, Issue 1
Abstract
The paper is devoted to defining trends in digitalization of the business processes in Bulgarian enterprises – Internet and ICT penetration and use for B2B and B2C efficiency of interaction improvement. The problem disused is the impact of size of the firm on the speed of digitalization of business processes in the last 5 years. Methodology applied is the official one, applied by NSI, Eurostat and OECD. More concretely the paper characterizes firstly, computers and Internet usage by enterprises through following indicators - Enterprises having access to the Internet, Enterprises having access to the internet by type of connection, Persons employed using computers/Internet, Persons employed using Internet, Enterprises having Website or Home Page, Enterprises using Internet for interacting with public authorities, E, enterprises sending and/or receiving e-invoices, Enterprises using social media, Enterprises using cloud computing services. On the other hand, the paper characterizes E-commerce, through Enterprises having received orders on-line, Enterprises having purchased on-line, Use of Automated Data Exchange (ADE), Enterprises using ERP software package, Enterprises using software application for managing information about clients (CRM), Enterprises having a formally defined ICT security policy, Enterprises sharing electronically information on the supply chain management. The data used is from NSI survey, which covers enterprises with 10 or more persons employed, classified in the following categories of NACE Rev. 2: Section C – “Manufacturing”; Section D, E – “Electricity, gas, steam and air conditioning supply”, “Water supply, sewerage, waste management and remediation activities”; Section F – “Construction”; Section G – “Wholesale and retail trade; repair of motor vehicles and motorcycles”; Section H – “Transportation and storage”; Section I – “Accommodation and food service activities”; Section J – “Information and communication”; Section L – “Real estate activities”; Division 69 - 74 – “Professional, scientific and technical activities”; Section N – "Administrative and support service activities"; Group 95.1 – “Repair of computers and communication equipment”. Тhe data analyses are in the context of the benchmarking framework for the Digital Agenda Scoreboard, Europe's strategy for a flourishing digital economy by 2020, as well as at national level by the Ministry of Transport, Information Technology and Communications for evaluation of the indicators of 'Digital Bulgaria 2015' programme. At the end some conclusions are drown concerning.
Authors and Affiliations
Rossitsa Chobanova, Maria Ivanova
Keywords
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