Impediments to Effective and Efficient South Africa-Zimbabwe’s Beit-Bridge Border Post Management during Peak Periods
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 3
Abstract
Spending time in a queue for services is not desirable because it causes unpredictability and makes it difficult for travellers to plan their logistics. The study documented the experiences of travellers who crossed the Beitbridge Border Post during the December 2017 festive season peak period. Data was collected through observing and interviewing travellers. The results of the study indicate that border agents at Beitbridge failed to effectively manage human and vehicular traffic thus leading to congestion and long waiting periods. The most serious bottlenecks were: traffic jam along the 5 km stretch before the South African side’s processing station and the endless queue to pay for Temporary Import Permit (TIP) documents for foreign vehicles on the Zimbabwean processing side. The study concluded that current facilities are dated and have no capacity to handle the masses of travellers. The Governments of South Africa and Zimbabwe were both unable and unwilling to convert Beitbridge into a One Stop Border Post (OSBP). Commitment and political will to engage with international financiers regarding the creation of the OSBP to ensure a new and faster system with capacity to handle more volumes are lacking. The Beitbridge Border management system requires complete reengineering and redesigning benchmarked with international standards. Management need to adopt better queues management strategies, integrating Information and Communications Technology (ICT) systems, eradicating illicit operations, and mounting clear signage to guide travellers. Management must design systems and strategies that minimize customers’ waiting time and keep queues within tolerable limits.
Authors and Affiliations
Happyson Bimha, Primrose, Z. J. Bimha
Keywords
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- EP ID EP410135
- DOI 10.9790/487X-2003121323.
- Views 66
- Downloads 0
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