IT reliability as a manifestation of the alignment between information systems in organization and the needs of chosen management techniques
Journal Title: International Journal of Business and Management Invention - Year 2019, Vol 8, Issue 1
Abstract
The paper presents the importance of the alignment between information systems (IS) and the needs of various management techniques manifesting itself in the growing level of the perceived reliability of IT in organization. IT reliability is discussed as new framework for the analysis of IS in organization. Five different management techniques are considered, Controlling, Business Continuity Management (BCM), Enterprise Resource Planning (ERP), Client Relation Management (CRM) and High Commitment Management (HCM), differing in their needs for IS support. Empirical research is conducted and IT reliability relation with time of use of those different management techniques is analyzed among more than 1000 organizations from two business contexts (Poland and Switzerland) in order to determine whether the alignment is growing in time and is manifested by IT reliability.
Authors and Affiliations
Katarzyna Tworek
Keywords
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- EP ID EP441101
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