IT Services Outsourcing: Governance Model for Public Universities
Journal Title: Revista CEA - Year 2023, Vol 9, Issue 21
Abstract
Purpose: The aim of this study was to design a governance model for IT services outsourcing at public universities. Design/methodology: This study employed a qualitative methodology divided into three steps: first, international standards for IT management and project management were reviewed; second, a literature review was conducted to define the state of the art of IT outsourcing at universities; and third, IT outsourcing at public universities in Norte de Santander was analyzed. Two universities were investigated here: Pamplona University and Francisco de Paula Santander University (Main Campus and Ocaña Campus). Findings: The model proposed here includes layers associated with the (mission-related, support, and strategic) processes that universities carry out. This model, which is applied in six stages, was analyzed from two perspectives: vertical coherence, which involves management and governance activities for all those involved; and horizontal coherence, in which said activities are associated with specific goals and progress and follow-up artifacts. Conclusions: Although outsourcing is a relevant aspect in corporate management, public universities still need control over the activities of their customers as well as suppliers. Therefore, the proposed model establishes concrete activities for these two actors by means of joint responsibility management at all the levels of the organization. Originality: This study contributes to the improvement of the processes that public universities carry out because it mitigates the risks associated with them by formalizing the activities, producing deliverables, establishing performance indicators, and assigning responsibilities at all the levels in the organization.
Authors and Affiliations
Magreth Rossio Sanguino Reyes, Byron Cuesta Quintero
Keywords
Related Articles
- EP ID EP723908
- DOI 10.22430/24223182.2398
- Views 42
- Downloads 0
Relationship Between Strategic Innovation Orientation and Organizational Performance: The Mediating Role of Intellectual Capital
Purpose: To empirically analyze the relationship between strategic innovation orientation and organizational performance, which is mediated by intellectual capital. Design/methodology: This study followed a cross-sectio...
Entrepreneurship - the Need for Interdisciplinary Research
The area of research related to entrepreneurship is not homogeneous. Therefore, the interdisciplinary approach is the one that may successfully expand the domains of activities linked to making decisions about establishi...
Research trends in the area of business history: a bibliometric approach
Business is considered a very important topic in the world today due to the uncertainty and multiple actors that make up the business environment and different markets. Although researchers’ interest in business history...
Foreign exchange risk management of importexport companies in Oaxaca and Mexico City in contingency environments
Compared to companies that do not market products abroad, import export businesses face an additional risk: foreign exchange volatility. This work analyzes the features that distinguish the...
Strategic Communication Based on Marketing at Educational Institutions
The administrative and academic management of educational organizations has made progress in the understanding of certain communicational aspects that produce engagement. This study compares trends in communication pract...