Job Satisfaction and Organizational Commitment a Reflection of Organizational Citizenship Behaviors
Journal Title: Journal of Science and today’s world - Year 2015, Vol 4, Issue 3
Abstract
Job behaviors play an important role in service quality. Therefore, it is essential to recognize determinants to job behavior and reveal their relationships. The present study aims to determine job satisfaction, organizational commitment and their relationship with organizational citizenship behavior. This is an analytical descriptive study on 300 employees of a bank in Kermanshah, Iran. Participants were selected through simple random sampling process in accordance with population size; it accomplished during 30 working days. Two reliable and valid questionnaires were used to gather needed data: a demographic researcher made questionnaire and standard job satisfaction survey by Visoki and Korm (1991), organizational commitment by Meyer and Allen (1990) and organizational citizenship behaviors by Konovsky and Organ (1996). Data, then, was analyzed using SPSS-20 through analytic and descriptive tests at significance level of 0.05. Most participants were male (%56.7), married (%79), owning a house (%54) and undergraduate (%78.3). The highest score resulted from three major variables of job satisfaction, organizational commitment and organizational citizenship behaviors (%70.42 from the total). There was a significant, meaningful correlation between three major variables where it was more significant between job satisfaction and organizational citizenship behaviors (r=0.7 at P<0.001). Job satisfaction, organizational commitment and organizational citizenship behaviors had positive meaningful influence on one another and focusing on each leads to emphasis on the other. Therefore, it is suggested that these two variables and their sub-categories be emphasized to enhance the level of the desired behaviors.
Authors and Affiliations
Marjan Hejazi, Mohammad Mahboubi, Abouzar Keshavarzi, Fazel Zinat-Motlagh
Keywords
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