OPERATIONAL MANAGEMENT OF BUSINESS PROCESSES AT MOTOR TRANSPORT ENTERPRISES
Journal Title: Економіка транспортного комплексу - Year 2018, Vol 32, Issue
Abstract
The article deals with the main approaches to managing business processes of the enterprise. At present management of business processes is mainly considered in the context of implementing a strategy for development and ensuring the competitiveness of the enterprise and is performed fragmentarily, depending on the goals set by the management. The problem of business process operational management, that is, at the level of definite performers, is not being solved at all. The research of the business process operational management is important both in the theoretical and practical aspects. The main purpose of the research is to develop scientific and methodological recommendations for operational management of the enterprise’s business processes. The authors propose the procedure of business process operational management, which is specified by the evaluation of particular processes by such parameters as duration, cost and quality, as well as by the development of corrective and preventive measures in order to improve them. Also, in the process of operational management, three information blocks are distinguished: the block of external information, the block of internal information, and the block of memory. The block of the external information receives the totality of external information related to the operation of business pro-cesses: information about competitors’ actions, demand for services, consumers’ requirements, changes in the macro environment, etc. The block of internal information stores data about the current state of the enterprise and changes in the micro environment. The memory block provides the stored information about the level of business processes operation. The proposed scientific and methodological recommendations for operational management of business processes can be used for any enterprises and organizations. Implementation of the proposed procedure of business process operational management allows to identify problem areas in the business processes of the enterprise and to determine necessary corrective or ensuring measures for their improvement in the future.
Authors and Affiliations
О. KRYVORUCHKO, Y. SUKACH
Keywords
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