Psychological factors shaping the relationship seller – customer in the sales process
Journal Title: Nowoczesne systemy zarządzania - Year 2014, Vol 9, Issue 1
Abstract
In the modern economy, where the level of production is much higher than consumption, and the market is full of various substitutes, firms compete with each other by means of products and prices is no longer sufficient. Under these specific conditions, the success of companies depends on effective sales offered by their products and services, and above all the relationship sellers with customers. Undeniably effective for building the desired relationships with customers appear to be psychological advantages of sellers as the main element of their professional competence. Proficiency in the use of key interpersonal skills in relationships seller – customer in the sales process, i.e. ability to influence the attitudes of customers, handling his inclinations and needs, and build a positive impression and conduct the required communication has a huge impact on sales results and build lasting relationships with customers.
Authors and Affiliations
Jolanta TARAPATA, Marta SZADKOWSKA
Keywords
Related Articles
- EP ID EP63363
- DOI -
- Views 132
- Downloads 0
Analysis of wages and salaries in the national economy in Poland in 2006-2012 years
In practice of economic life labours cost mainly are being identified with the wages and salaries. In the article were presented and analysed changes happening in average monthly gross wages and salaries in the Polish ec...
Emocje w komunikacji interpersonalnej z perspektywy zarządzania
Kontraktowe formy internacjonalizacji a rozwój przedsiębiorstw globalnych
Rozwój przedsiębiorstw warunkowany jest różnymi kategoriami czynników i odbywa się w odmiennych i jednocześnie właściwych tym przedsiębiorstwom uwarunkowaniach otoczenia. W przypadku innowacyjnych przedsiębiorstw działaj...
Basics workstations model in identifying sources of costs of the “hidden factory”
The goal of the article is the specification of the catalogue of various determinants of the hidden costs phenomenon and the presentation of authors approach – based on assumptions of the process orientation and system a...
KONTROWERSJE WOKÓŁ COACHINGU W KIEROWANIU PERSONELEM
Celem artykułu jest analiza korzyści i zagrożeń wynikających ze stosowania coachingu w kierowaniu zespołem. Procesy coachingowe są coraz częściej stosowane w dużych organizacjach. Nie zawsze jednak przynoszą spodziewane,...