Qualitative Study on the Patient Complaints Related to Relationship Problems
Journal Title: Medicine and Philosophy - Year 2024, Vol 45, Issue 22
Abstract
Based on a grounded theory coding analysis of patient complaints texts regarding the doctor-patient relationship problems transferred via the "swift response to public complaints" from June 2022 to December 2023 received by a Grade-A hospital in Beijing, the complaint issues can be categorized into three main categories: "respect for patients and their rights", "communication", and "listening". Specific issues included "lack of respect for patients", " insufficient respect for patient autonomy", "negative communication", "inadequate explanation", "refusal to communicate", "neglect", and "insufficient listening". The reasons behind patient complaints related to doctor-patient relationship were primarily evident in the inadequate communication by medical personnel, resulting in patients feeling disrespected, ineffective listening by medical staff intensifying patients' sense of "neglect", and the combined impact of systemic and individual factors leading to "negative communication".
Authors and Affiliations
Ming CHEN,Xiaofeng SHAO,
Keywords
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