Shadowing and goShadow: Tools to discover and co-design ideal care experiences
Journal Title: The Journal of Health Design - Year 2018, Vol 3, Issue 2
Abstract
* Adding more funding or staff does not always improve patient experience or practice performance in modern, siloed healthcare systems * Shadowing provides a fresh perspective on the patient experience beyond direct employee interaction * goShadow enables a shadower to provide accurate, quantitative feedback on a care experience * goShadow’s automated reports allow for easy data aggregation and digestion
Authors and Affiliations
Molly O'Brien, Angela DeVanney, Chandler Caulfield, David Vaglia
Keywords
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- EP ID EP365203
- DOI 10.21853/JHD.2018.52
- Views 111
- Downloads 0
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