System modeling of complex services in transport service within the framework of the general theory of transport (transportology)
Journal Title: Бюллетень науки и практики - Year 2018, Vol 4, Issue 9
Abstract
The subject of the article consists of methods of system modelling of complex transport services in the framework of the General theory of transport (transportology), including the theoretical basis for the design and evaluation of the quality range of services in railway transport, the object of study is the transport service (as a structural element of the national transport system), the purpose of this article is to develop methodological principles of system modelling of complexes transport services within the transport of servicelogy, as part of a General theory of transport (transportology) examines the provisions of the transport servicelogy as part of a General theory of transport (transportology) methodological bases of optimization of development of technical service of railway transport, classification of services and a hierarchical system of models for describing, designing and evaluating the quality of services of technical and social transport service, which may be useful in the design, standardization and analysis of the level of competitiveness of services on transport is justified, that the transport cervicalgia should be considered as part of transportology; analysis and synthesis, modelling, system approach, classification methods, comparative analysis, forecasting, design, positioning, standardization, modelling are used as research methods; the scientific novelty of the article is associated with the development of modeling methods in transport service as part of the General theory of transport systems (transportology) and is determined by the development of methods for creating a hierarchical system of models for the design and evaluation of the quality of services in the field of transport, which allows to improve the efficiency of design and evaluation of the quality of services, the conclusion of the article is that the work created a practical method of design and evaluation of service quality based on the methods of their modelling.
Authors and Affiliations
Valerii Glushchenko
Keywords
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- EP ID EP479278
- DOI 10.5281/zenodo.1418755
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