The Dimensions of Client Perceived Participation Value
Journal Title: Socialiniai tyrimai - Year 2013, Vol 33, Issue 4
Abstract
The article is devoted to deepen the conceptual-methodological understanding of the client perceived participation value concept. The concept of the client perceived participation value is approached by presenting existing theoretical conceptualizations of value and the analysis of focus group discussion results on client perceived participation value. The article presents the model of the client perceived participation value where dimensions and underlying categories of the concept are identified. The model reflects that the client perceived participation value can be understood as the set of the individual, situation based client estimations of participation behaviours and experiences which encompass positive and negative assumptions (costs and benefits), which were categorisied to Quality, Price, Knowledge, Emotion dimensions. This article contributes to the client perceived value literature by integrating two value approaches into a single theoretical framework.
Authors and Affiliations
Sigitas Balciunas , Milda Damkuviene , Evandzelina Petukiene , Jurate Valuckiene
Keywords
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