The Influence of Individual and Work Characteristics on Organizational Citizenship Behavior with Work Culture as Moderating Variable at PT. Jasa Marga (Persero) Tbk Balmera Branch, Medan
Journal Title: IOSR journal of Business and Management - Year 2019, Vol 21, Issue 1
Abstract
Organizations in today’s era are demanded to have excellent quality of product, service, cost and professional human resources. Sophisticated equipment and system will be useless if they are not supported with qualified human resources. It indicates that human resources remain the essential factor to develop an organization. Therefore, organizations need qualified human resources who are able and willing to do things beyond the demand of standard and organization. This behavior is reflected organizational citizenship behavior. It is important and supposed to exist in the employees themselves because positive actions will produce qualified performance which will give benefit to an organization. The factors that influence employees’ high involvement in performing organizational citizenship behavior can be triggered by some aspects such as employees’ individual characteristics and their work. The objective of the research was to discover and analyze the influence of individual and work characteristics on organizational citizenship behavior with work culture as moderating variable. The population was 189 employees of PT. Jasa Marga (Persero) Tbk Balmera Branch, Medan. The samples were 129 employees, taken by using Slovin formula. The data were gathered by distributing questionnaires to the employees and analyzed by using Multiple Linear Regression and Moderated Regression Analytical technique. The results of the test indicated that, simultaneously and partially, individual and work characteristics had positive influence on organizational citizenship behavior. The variable which had the most dominant influence was individual characteristics. Work culture was able to moderate the influence of individual and work characteristics on organizational citizenship behavior of PT. Jasa Marga (Persero) Tbk Balmera Branch, Medan.
Authors and Affiliations
Nahar Maganda Saragih, Sukaria Sinulingga, Elisabeth Siahaan
Keywords
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- EP ID EP441366
- DOI 10.9790/487X-2101024752.
- Views 90
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