Analyzing and Assessing Satisfaction Instrument from the Perspective of Providers and Recipients of Care Services in Educational & Therapeutic Centers in Ahwaz
Journal Title: Journal of Science and today’s world - Year 2015, Vol 4, Issue 4
Abstract
Health care providers have an important responsibility in providing and promoting community health people, so improving the quality of services is important. One way to increase quality of service is a regular evaluation of stakeholders’ views. Considering the multidimensional nature of the concept of quality of service and the possibility of bias in the meanings and interpretations, and also the difficulties in measuring and determining the quality of service, provision of a tool in which the agreement of service providers and recipients can be obtained, is an important matter. The purpose of the present study was analysis and assessment of a Satisfaction Tool according to the Providers and Care Recipients Perspectives at Educational & Therapeutic Centers in Ahwaz city. This cross-sectional study was performed among 442 patients and 191 nurses at three hospitals in Ahwaz city. Nurses were selected by census and patients with stratified random sampling method. The content validity & reliability of the research instrument was determined. Questionnaires had two parts: demographic and satisfaction, in relation to different aspects of care in two groups of nurses and patients. Questionnaires were completed by the researcher with interviews. Collected data were analyzed by SPSS, using descriptive and parametric analytic tests such as Pearson correlation and non-parametric tests such as Mann-Whitney and Wilcoxon at α=0.005, 0.001. Mean age of patients was 39.49±16.30 years, 237 patients (54.1%) were male, 325 (74.2%) were married & 163 patients (37.2%) were housewives. Mean age of nurses was 32.05±7.38 years, 183 nurses (65.5%) were women. The vast majority of patients and nurses agreed with the necessity of all 15 items and had a high satisfaction. In patients’ item “timely nursing” and in nurses item “encounter nurses” had the highest levels of necessity. In patients’ item “use of clean containers” and in nurses item “serving food hygiene” had the highest levels of satisfaction. In both groups correlation between satisfaction was positive and significant (p<0.001, r=0. 751), in older patients satisfaction was better. Considering the agreement of vast majority of patients and nurses with the necessity of all 15 items and had a high satisfaction, it seems this tool is usable in related research.
Authors and Affiliations
Houman Manochehri, Parvaneh Ghorbani, Souad Mahfozpour, Yadoulah Mehrabi
Keywords
Related Articles
- EP ID EP29542
- DOI -
- Views 306
- Downloads 3
The relationship of organizational culture and perception of organizational justice with job satisfaction in Customs Administration of Fars Province
Motivated employees are the most valuable resource for the organization and paying attention to their needs and obtaining their satisfaction is important. Organizational justice too is of special importance due to its...
The relationship between cognitive distortions and psychological vulnerability with a focus on the mediating role of emotional alexithymia among students at Islamic Azad University of Yasuj
Objective: The main objective of the present study was to investigate the relationship between cognitive distortions and psychological vulnerability with a focus on the mediating role of emotional alexithymia among stud...
Examine critical thinking on social adjustment of High school female pupils in the academic year 90-89
The present study was administrated with the aim of investigate the effect of critical thinking on social adjustment of High school students. This is a semi-experimental research and its design is of the pretest-posttes...
Field Dependent/Independent Learning Strategies between the students of “State University” and “Islamic Azad University” in Arak
FD/I learning strategies concern two contrasting ways of processing information. They are among the most widely studied areas in the range of cognitive style dimensions appearing in the language learning literature. Th...
Civil Liability Basics of the Owners of Ground Motor Vehicles
In the past, there were different viewpoints about the issue of civil liability and the compensation of the occurred damages as some of them did not considered seriously the rights of the injured persons or the compens...