BANKS IN POLAND – THE QUALITY OF SERVICES
Journal Title: Вісник соціально-економічних досліджень - Year 2015, Vol 4, Issue 59
Abstract
The quality of services is an essential factor in customer service and one of the best ways to distinguish a bank from its competitors. The banking sector in Poland is undergoing development and becoming increasingly competitive by prioritizing the question of quality and correct relations with customers, which is confirmed by research carried out by a variety of institutions. It does not mean, however, that all banks enjoy similar trust from its customers. In general, the Polish banking sector compares really well with other banks in Europe.
Authors and Affiliations
A. Rudzewicz
Keywords
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- EP ID EP176032
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