Business Processes Outsourcing – Origin and Development
Journal Title: Zarządzanie i Finanse - Year 2013, Vol 11, Issue 3
Abstract
Business management by controlling and improving processes becomes a modern and dominant style of management, which aims at the customer and his satisfaction. Process approach initiated the way of looking at the company as a network of activities, some of which are related to the core business of the organization, while others only support it. This observation gave rise to the development of the philosophy of flexible business functions through the separation of auxiliary processes or parts of basic processes to be serviced by third-party organizations that specialize in such activities. The dynamic development of the service sector made entrepreneurs realize that the BPO (Business Process Outsourcing) is a good way to build a competitive advantage through flexible use of own resources and skills. However, the decision to transfer a part of the processes to the outsourcing should be carefully pre-considered and the implementation of the project should be very well prepared. In the first part of this paper a brief account for the origin of outsourcing in relation to the modern approach to the management called processes oriented governance is presented. In the second part the two ways of handling the processes entrusted to the outsourcing were described: BPO and SSC. Next to it, statistics are presented, explaining the fact that Poland has become the leading partner in BPO services.
Authors and Affiliations
Jerzy Auksztol, Magdalena Chomuszko
Keywords
Related Articles
- EP ID EP142011
- DOI -
- Views 65
- Downloads 0
Wydatkowe reguły fiskalne jako składnik ram fiskalnych państw Unii Europejskiej
W artykule najpierw wyjaśniono pojęcie reguł fiskalnych i omówiono przesłanki ich stosowania. Następnie scharakteryzowano możliwe warianty konstrukcji reguł wydatkowych oraz wskazano ich zalety i wady. Ponadto prze...
Dodatki do żywności w świetle polskich i unijnych unormowań prawnych
Bezpieczeństwo żywności związane jest ze stosowaniem w niej substancji dodatkowych. Omówiono rodzaje żywności bogate w takie substancje. Przedstawiono podział substancji dodatkowych ze względu na funkcje technologiczne o...
Selected Problems of Operational Risk Management in The Enterprise
The aim of the article is analysis of selected aspects of operational risk management in the enterprise. The article focuses on selected logistics concepts of inventory management and their impact on operational ri...
Wpływ ekspansywnej polityki pieniężnej na wyceny na rynkach akcji
Ekspansywna polityka pieniężna może mieć istotny wpływ na poziomy wycen obserwowane na rynkach akcji. Wpływ ten jest bezpośrednio obserwowany poprzez dochodowy model wyceny, który w koszcie kapitału uwzględnia po¬z...
The Internal Compliance System as a part of the Integrated Management System
The implementation of successive management systems in enterprises indicates his increasing their needs, but also to the opportunities available to them. In a given Customs Agency successfully and effectively deploy an i...