Does Organizational Learning Affect an Organization’s Balanced Scorecard Performance? Evidence from Thailand’s Higher Education Institutions
Journal Title: International Journal of the Computer, the Internet and Management - Year 2017, Vol 25, Issue 2
Abstract
This study focused on the relationship between organizational learning and organizational success in Thailand’s higher education institutions. Moreover, this study also investigated the effect of organizational learning on different aspects of organizational performance. The results were based on secondary data collected from CHE QA database consisting of 675 higher education faculties’ academic quality assurance data. Structural Equation Model (SEM) was used to examine the hypothesized relationships. Results revealed that organizational learning in higher education institutions significantly impacted on their performance. Furthermore, the findings reveal that organizational learning impacted on internal process perspective performance, customer perspective performance, and innovation performance.
Authors and Affiliations
Pornprom Prompes, Chanongkorn Kuntonbutr, Natnarong Jaturat
Keywords
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