Evaluation of the efficiency of computerized on-line donor processing system in reduction of error incidence, increase of deferral rate, and improvement of donor satisfaction in Esfahan
Journal Title: Khoon - Year 2008, Vol 5, Issue 1
Abstract
Evaluation of the efficiency of computerized on-line donor processing system in reduction of error incidence, increase of deferral rate, and improvement of donor satisfaction in Esfahan. (2005) Agha Hosseini M.1,2(MS), Shaemi A.3(PhD), Azarbaijani K.3(PhD), Akbari N.1,2(MD) 1Iranian Blood Transfusion Organization-Research Center, Tehran, Iran 2Esfahan Regional-Educational Blood Transfusion Center, Iran 3Esfahan University, Iran Abstract Background and Objectives The use of information technology and electronic registration generates new perspectives for studies on transfusion practices to be triggered. Few reports have been published so far in the field of new technologies to be employed in application of transfusion-management systems. This study was performed to evaluate the effectiveness of this system on error incidence, deferral rate, and donor satisfaction in two centers of blood donation in Esfahan. Materials and Methods This analytic descriptive study was carried out using census method in Esfahan Blood Transfusion Organization 2005. Error incidence due to the lack of any donor records and deferral rate cause of high risk bihaviors in Khajoo Blood Center were compared with those in Shariati Blood Center system with computerized on-line donor processing. Satisfaction in 100 blood donors at Khajoo Blood Center was compared with that at Shariati Blood Center using a questionnaire. Data analyzed using exact fisher, K2, and T test with SPSS 11.5. Results Deferral rate (1%) in Shariati Blood Center was lower than Khajoo Blood Center (2%). Medical error incidence in Khajoo Blood Center (0%) was lower than Shariati Blood Center (0.62%). The level of donor satisfaction with donation process in Khajoo Blood Center was significantly lower than Shariati Blood Center; however, the level of donor satisfaction with employee behavior did not make any significant differences across the two centers. Conclusions Computerized on-line donor processing system is effective in minimizing error incidence and increasing deferral rate, all contributing blood safety; however, several computerized donor session procedures may cause dissatisfaction to and disturbance in private donor counseling. Key words: Blood donors, Computer, Medical errors, Satisfaction SJIBTO 2008; 5(1): 61-66 Received: 11 Jan 2007 Accepted:17 March 2008 Correspondence: Agha Hosseini M., MS of Governmental Management. Esfahan Regional-Educational Blood Transfusion Center.3rd Moshtaq Ave. Esfahan, Iran. Postal Code:8158184389, Tel: (+98311)2607071; Fax : (+98311)2607075 E-mail: amoozesh@ebto.ir
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Agha Hosseini M.
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